loading

Terms for complaints/return shipments

Dani-tech A/S will try to in the best way, to give its customers a fair consideration regarding returning of mistakenly ordered merchandises/mistakenly delivered shipments, and also complaints.

This will happen accordingly to the described rules in our Terms of Sale and Delivery.

To ensure our customers the best service, the below standing rules MUST be followed:

 

RETURN SHIPMENTS

1. Goods can only be returned, after preceding agreement - this means a call has to be made to Dani-tech, before returning the goods.

2. During the telephone call, Dani-tech will inform you a return number, which customers have to apply to the goods BEFORE returning.

3. A copy of the invoice of purchase must be applied! By this the customer is ensured a correct Credit Memo (from the invoice, date of purchase, and price appears).

4. The goods must be unused and in an undamaged condition.

5. The returning must happen at latest one month after receipt. If later, Dani-tech reserves the right for a reduction in the credited amount. Any return of goods, which are caused by mistakenly ordering by customers, are imposed with a return taking fee of 15 % of the price (the fee is however at least 100 DDK).

6. Specially procured goods and goods which customers have painted in an unoriginal colour, will not be taken back.

7. NOTICE: In the situations where goods have been returned to Dani-tech, WITHOUT a proceeding agreement, a considerable longer period of processing has to be taken in account. In worst case we will simply return the goods to you ex works, and without consideration of the case.

COMPLAINTS

1. Goods can only be returned, after preceding agreement - this means a call has to be made to Dani-tech, before returning the goods.

2. During the telephone call Dani-tech will inform you a return number, which customers have to apply to the goods, BEFORE returning.

3. The customer must fill out a complaint form, with specification of cause/fault, together with the invoice of purchase number! The completed form is shipped together with the item to Dani-tech A/S.

4. NOTICE: In the situations where goods have been returned to Dani-tech, WITHOUT a proceeding agreement, a considerable longer period of processing has to be taken in account. In worst case we will simply return the goods to you ex works, and without consideration of the case.


  • login to use the purchasing function!


  •    
     




  • Remember my login


  • Login and get access to the functions mentioned below.


  • What do the symbols mean?